Our Prevention Policy for Covid-19

 

As the situation with Covid-19 evolves everyday, our top priority during these challenging times continues to be the health and safety of our co-workers and customers and communities. 

All employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package. All shipments are being handled in a clean environment & all precautions are being taken to ensure your safety. 

 

Deliveries

 

JBay Deliveries enables the Client to order Meals from Restaurant Operators and arrange the delivery of the Orders to the Drop-Off Location.

 

Menus and prices may vary at time of order being placed, if prices has increased when delivery is collected by us difrence to be paid by customer on delivery to driver.

 

Delivey items may vary from pictures displayed on website. Opening and closing times may vary of suppliers.

 

We are a delivery service and not the supplier, any complaints about orders or food must be dealt with directly with suppliers.

 

All products listed are subject to availability at time of order collected.

 

Products for sale on our website excludes delivery and service fees.

 

If customer provides incorrect delivery zone they will be required to pay the diffrence when receiving delivery.

 

Once order is placed customer is responsble for the payment of goods and delivery fee.

 

Prior to the Food being delivered to your nominated address or you being notified that the Food is ready for collection (as applicable), we may reject an order or cancel a Sale at any time due to: (i) the Restaurant being unable to fulfil the order; (ii) Driver Delivery services not being readily available (if applicable); and/or (iii) any other reason in JBay Deliveries sole discretion.

 

Should you wish to retract your order, you should contact JBay Deliveries via telephone immediately, and  JBay Deliveries will use its reasonable endeavours to effect such retraction. You will not be able to retract your order via the Site/App, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it, but may be able to retract it (subject to the above), and place a new one.

 

we will take reasonable efforts to ensure that when Food is no longer available, offers thereof are discontinued on the Site/App. However, we cannot guarantee the availability of Food. When Food is no longer available after you have placed an order or the Restaurant does not accept your order, JBay Deliveries will notify you thereof and reject your order or cancel the Sale

 

You also acknowledge that the pricing of Food may change at any time without notice to you, but no price change will affect any Food ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error.In the event of an obvious pricing error, we may reject your order or cancel the Sale at any time and you will be entitled to a refund of the amount paid by you for such order.

 

It is your responsibility to establish from the relevant Restaurant which ingredients will be used when preparing the Food and make the necessary arrangements with such Restaurant to exclude any ingredients if you have any allergies or special requirements (unless such exclusions can be made by you on the Site/App). We cannot and do not guarantee that the Food will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in Food.

 

JBay Deliveries may not deliver liquor or tobacco products to you if you are under the age of 18 (regardless of any supervision by a parent or guardian). You may be requested to provide proof of your age before receiving any liquor or tobacco products ordered via the App. The Courier Delivery or Self-collection of any liquor or tobacco products may be refused and you will be held liable for all charges relating to such order, should you fail to provide adequate proof that you are 18 years of age or older, or if you appear to be under the influence of drugs or alcohol at the time of delivery or collection of such products.

 

Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of our drivers, delivery times may be affected due to bad weather and/or traffic conditions.

 

Service is subject to availability. We reserve the right to reject any order.

 

1. Detailed description of goods and/or services
JBay Deliveries is a business in the Food industry that delivers meals and goods.


2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 30min and delivery confirmed by way e-mail or phona call.


3. Export restriction
The offering on this website is available to South African clients only.


4. Return and Refunds policy
The provision of goods and services by JBay Deliveries is subject to availability. In cases of unavailability, JBay Deliveries will refund the
client in full within 30 days.


5. Customer Privacy policy
JBay Deliveries shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .


6. Payment options accepted
Payment may be made via Visa and MasterCard.


7. Card acquiring and security
Card transactions will be acquired for JBay Deliveries via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details
Customer details will be stored by JBay Deliveries separately from card details which are entered by the client on PayGate’s secure site.


9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).


10. Responsibility
JBay Deliveries takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.


11. Country of domicile
This website is governed by the laws of South Africa and JBay Deliveries chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


12. Variation
JBay Deliveries may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13. Company information
This website is run by J Bay Cabs PTY/LTD based in South Africa trading as
JBay Deliveries


14. JBay Deliveries contact details
Company Physical Address: 18A Da Gama Road, Jeffreys Bay, 6330
Email: jbaydeliveries(@)gmail.com Telephone: 0736583277